E-shop – the online store available on the website www.florinus.lt, where the Buyer may purchase the Goods offered by the Seller in accordance with the procedure set out in the General Terms and Conditions.
Seller – UAB “Florinus”, legal entity code 303169364, VAT code LT100008109511, registered office address Šeimyniškių g. 24-1, Vilnius, Lithuania, email: florinus@florinus.lt. Data about the Seller is collected and stored in the Register of Legal Entities.
Account – the result of the Buyer’s registration in the E-shop, when a personal account is created in which the Buyer’s data and Order history are stored.
Buyer – a natural or legal person who uses the E-shop and/or purchases Goods therein. Only a natural or legal person who has the right to purchase the Goods in accordance with the procedure established by applicable legal acts shall be considered a Buyer.
Goods – goods (a tangible item) which the Buyer may purchase in the E-shop in accordance with the procedure and conditions established in the General Terms and Conditions.
Privacy Policy – a document prepared by the Seller which specifies how the personal data provided by the Buyer is processed. The Privacy Policy is available at https://www.florinus.lt/lt/teisine-informacija/privatumo-politika.
Agreement – a distance purchase-sale agreement concluded between the Buyer and the Seller, consisting of the Order and these General Terms and Conditions.
Parties – the Seller and the Buyer together.
Party – the Seller or the Buyer individually.
General Terms and Conditions – these general terms and conditions for purchase and sale in the E-shop.
Third Party – any natural or legal person who is not a Party.
Order – the list of Goods selected by the Buyer for purchase, which is submitted to the Seller electronically after all ordering steps indicated in the E-shop have been completed.
2.1. The General Terms and Conditions establish the rights and obligations of the Buyer and the Seller, the conditions for purchasing the Goods and paying for them, the procedure for delivery and return of the Goods, as well as other provisions related to the purchase of Goods in the E-shop. The General Terms and Conditions may, as the context allows, also apply to other goods sold and services provided on the Seller’s website www.florinus.lt, if the rules for the sale of such goods or provision of such services state that these General Terms and Conditions also apply to the agreement.
2.2. These General Terms and Conditions apply when the Buyer visits the E-shop and/or purchases the Goods offered in the E-shop. The General Terms and Conditions shall be deemed a legally binding agreement between the Seller and the Buyer.
2.3. By indicating acceptance of the General Terms and Conditions, the Buyer confirms that they have thoroughly read these General Terms and Conditions, agree with the provisions set out therein, and undertake to comply with them when visiting the E-shop and/or purchasing Goods.
2.4. Information on how the Buyer’s personal data is processed is provided in the Privacy Policy.
2.5. If the Buyer does not agree with the General Terms and Conditions, they should not visit the E-shop and/or purchase Goods. For the sake of clarity, it should be noted that a situation where the Buyer partially agrees with these General Terms and Conditions is not possible, except where the Buyer and the Seller agree otherwise in writing.
2.6. The Seller has the right to amend or supplement these General Terms and Conditions in order to ensure continuity of service provision, compliance with legal requirements, or to improve service quality. Buyers shall be informed about amendments in the E-shop, and if the amendments are material and affect the Buyer’s rights or obligations, the Buyer shall also be informed via the email address provided by the Buyer.
2.7. Material amendments shall enter into force from the moment of their publication in the E-shop or after 14 calendar days from the individual notification to the Buyer about material amendments. If the Buyer does not notify the Seller in writing within this period of disagreement with the amendments, it shall be deemed that the Buyer agrees with them. If the Buyer does not agree with the material amendments, they shall have the right within the said period to terminate the Agreement or other related agreements to which these General Terms and Conditions apply, without additional fees or sanctions.
2.8. The current and valid version of the General Terms and Conditions can always be found in the E-shop. The version of the General Terms and Conditions that was valid at the time the specific Order was submitted shall apply to that specific Order.
3.1. Offers to purchase Goods and the indicated prices of the Goods shall remain valid as long as they are visible in the E-shop.
3.2. All information about the Goods, their characteristics, available quantities, temporary unavailability in stock, prices, and any additional costs, if any when purchasing the Goods, is specified in the descriptions of the Goods provided in the E-shop.
3.3. Images of the Goods provided in the E-shop are illustrative in nature, and the Goods shown may differ in colour, shape, or other parameters from the actual size, shape, and colour of the Goods due to the characteristics of the software used by the Buyer. In all cases, the Buyer should rely on the description of the Goods provided in the E-shop.
4.1. The Buyer may purchase Goods by registering in the E-shop, i.e. by creating an Account, or without creating an Account, provided that they submit the data necessary for the execution of the Order.
4.2. The Buyer is responsible for ensuring that the data submitted for the Order is accurate, correct, and complete. If the data provided by the Buyer when registering the Account changes, the Buyer must update it immediately. Under no circumstances shall the Seller be liable for damage caused to the Buyer and/or Third Parties due to the Buyer having provided incorrect and/or incomplete personal data or having failed to change and update the data after it changed.
4.3. Once the Buyer has selected the Goods and completed all ordering steps, the last of which is submission of the Order, it shall be deemed that a purchase-sale relationship has arisen between the Buyer and the Seller and that the Agreement has been concluded.
4.4. After the Buyer submits the Order in the E-shop, an email confirming the Order shall be sent to the email address specified by the Buyer, together with the main Order information and an electronic VAT invoice.
4.5. By confirming the General Terms and Conditions in accordance with the procedure set out therein (agreeing to them), the Buyer agrees that in exceptional cases, where objective circumstances exist, the Seller may choose not to confirm the Order or may cancel a confirmed Order, refunding to the Buyer all amounts paid for the Goods and their shipment, if due to, including but not limited to, a technical error or other objective reasons beyond the Seller’s control, the Seller is unable to fulfil the Order or fulfilment of the Order would be unreasonably delayed; in such a case, the Buyer shall be informed without delay about the termination of Order fulfilment or the change of the Goods delivery date, as well as about an offer to deliver a similar Good to the email address specified by the Buyer. If the Buyer does not agree with the changed delivery date or with the offer to deliver a similar Good, the Order shall be cancelled and the Buyer shall be refunded the full amount paid for the Goods and their delivery.
4.6. If the Buyer submits an Order but does not make payment for the Goods in accordance with the procedure and conditions established in the Agreement, the Seller shall have the right to demand payment of the Goods price under the concluded Agreement.
5.1. During registration, the Buyer must provide their name and surname, address, email address, telephone number, and other data if required to fulfil submitted Orders, and create a password. The Buyer undertakes not to use the identity of a Third Party and not to create Accounts in the name of non-existent persons.
5.2. The Buyer is responsible for the security of the Account password. Any actions performed in the Buyer’s Account shall be considered by the Seller to have been performed by the Buyer. The Seller shall not be liable for any losses or damage arising from the Buyer’s failure to comply with the Account security obligations established in this section of the General Terms and Conditions.
5.3. The Buyer undertakes to notify the Seller immediately if they become aware of any unlawful use of the E-shop or unlawful access to the Buyer’s Account.
5.4. If the Buyer wishes to delete their Account, they must notify the Seller using the Seller’s contact details provided in the General Terms and Conditions or delete their Account themselves.
5.5. The Buyer’s Account shall be deleted automatically if the Buyer does not log in for 2 (two) years from the last login.
5.6. The Buyer understands and agrees that the Buyer has no ownership rights to the Account. The Seller has the right at any time and without prior notice to cancel, delete, or block the Buyer’s Account if the Seller reasonably believes that the Buyer has violated these General Terms and Conditions and/or applicable legal acts. If the Seller takes the actions indicated in this clause, the Buyer shall be informed thereof within a reasonable time at the email address specified in the Account.
6.1. Prices of Goods in the E-shop are indicated in euros including value added tax (VAT), if applicable to the Goods.
6.2. The price of precious metal (gold, silver, platinum, palladium) bars and other изделия is determined according to the global stock exchange price of precious metals on the day of conclusion of the Agreement. The price of collectible precious metals, coins, and works of art is determined according to the prices of precious metals on global exchanges, taking into account the collectible and historical value of the specific Goods, as well as supply and demand.
6.3. The indicated prices of the Goods do not include delivery costs, unless stated otherwise. These costs shall be paid by the Buyer.
6.4. In the E-shop, the Buyer may pay for the Goods in the following ways:
6.4.1. by logging into online banking;
6.4.2. by bank transfer;
6.4.3. upon collection of the Goods at the Seller’s physical store or when choosing delivery by courier service (in cash, up to the maximum amount established by legal acts, or by bank card).
6.5. The Buyer must pay for the confirmed Order within the following time limits:
6.5.1. no later than within 2 hours if the price of the ordered Goods directly depends on the price of precious metals changing on global exchanges, unless the Parties have agreed otherwise in writing;
6.5.2. no later than within 48 hours in all other cases (when goods other than precious metals are purchased).
7.1. When submitting the Order, the Buyer must choose the method of delivery of the Goods. Possible methods of delivery are:
7.1.1. delivery to the selected parcel locker;
7.1.2. delivery by registered shipment;
7.1.3. delivery via courier service;
7.1.4. collection at any of the Seller’s physical stores;
7.2. After preparing the Order for transfer, the Seller shall inform the Buyer using the contacts specified by the Buyer about the Goods being ready for collection at the Seller’s physical store or about their transfer to the representative of the delivery service provider chosen by the Buyer in the E-shop. If the Buyer wishes the Goods to be delivered not by the delivery service provider offered in the Seller’s E-shop but by another delivery service provider of the Buyer’s choice, the Buyer shall contact the Seller in writing using the contacts provided in Chapter 1 of the General Terms and Conditions. In the latter case, the risk of accidental loss of or damage to the Goods shall pass to the Buyer from the moment the Seller hands over the Goods to the representative of the delivery service provider chosen by the Buyer, responsible for delivering the Goods to the Buyer.
7.3. An electronic VAT invoice shall be provided to the Buyer by email, and a paper VAT invoice shall be delivered together with the Goods.
7.4. The delivery term specified in the E-shop may be extended if:
7.4.1. the Buyer was informed at the time of submitting the Order that the Seller did not have the Goods at the time of conclusion of the Agreement;
7.4.2. the Buyer was informed in the E-shop or during the ordering process about possible delay in the Goods delivery;
7.4.3. the Buyer placed an Order for Goods that the Seller plans to trade in the future and therefore cannot deliver them before the start of sale of such Goods;
7.4.4. unforeseen circumstances arise that do not depend on the Seller’s actions. In this case, the Seller must notify the Buyer as soon as possible about the situation and inform them of the delayed delivery.
7.5. If the Buyer does not receive the Goods within the specified term, they must immediately inform the Seller thereof.
7.6. The Buyer undertakes to accept the Goods personally or to indicate in the Order a person and their data who may accept the Goods.
7.7. The Seller shall be released from liability for breach of the delivery term if the Goods are delivered to the Buyer late due to the fault of Third Parties or due to circumstances depending on the Buyer.
7.8. Upon delivery of the Goods, the Buyer or another person accepting the Goods in accordance with the procedure set out in the General Terms and Conditions must, together with the person delivering the Goods, inspect the condition of the shipment and the completeness of the Goods. Once the Buyer signs the document confirming transfer and acceptance of the shipment (for example, an invoice, waybill, or other document evidencing transfer of the shipment), it shall be deemed that the shipment has been delivered in proper condition. If the Buyer notices that the packaging of the delivered shipment is damaged or that Goods are missing, the Buyer must note this in the document confirming transfer and acceptance of the shipment, refuse to accept the Goods, and, in the presence of the person delivering the shipment, draw up a free-form shipment damage report. If the Buyer fails to inspect the shipment and to draw up the free-form shipment damage report in the prescribed manner, the Seller shall be released from liability for damage to the Goods if such damage arose due to damage to the packaging and/or shortcomings in the completeness of the Goods, i.e. damage the cause of which is not attributable to a manufacturing defect.
7.9. Goods whose delivery or handover is restricted by applicable legal acts or carrier rules (including cold weapons, e.g. knives) shall not be delivered to parcel lockers. Such Goods shall be handed over only directly to the recipient or collected at the place indicated by the Seller, upon confirmation of the recipient’s identity and age (not younger than 18 years). If it is impossible to meet these requirements, the Seller shall offer another delivery method or cancel the Order and refund the paid price.
7.10. Delivery shall not be carried out to territories subject to United Nations sanctions or European Union restrictive measures, as well as in other cases where delivery would be prohibited or restricted under the valid legal acts of the Republic of Lithuania or the European Union.
8.1. The Seller guarantees the quality of the Goods sold.
8.2. If the Goods do not meet the quality requirements, the Buyer shall have the right, in accordance with the procedure established by applicable legal acts, to request in writing that proper quality of the Goods be ensured, that the price of the Goods be reduced proportionately, or to unilaterally terminate the Agreement. In this case, the Buyer must submit a request to the Seller by email as specified in Chapter 1 of the General Terms and Conditions, indicating detailed Order information therein: Order number, date, a photo of the defects of the Goods, price, delivery date, and the document confirming purchase of the Goods.
8.3. In order to ensure proper quality of the Goods, the Buyer shall have the right to choose to request in writing that the Goods be repaired or replaced, except in cases where fulfilment of such request would be impossible or the Seller would incur disproportionate costs compared to the costs of fulfilling another remedy, taking into account all circumstances, including the value the Goods would have if there were no defects, the significance of the defects (non-conformity), and whether application of another remedy would cause inconvenience to the Buyer.
8.4. The Seller shall have the right to refuse to ensure proper quality of the Goods if it is impossible to repair or replace the Goods or if this would cause the Seller disproportionate costs, taking into account all circumstances, including the value the Goods would have if there were no defects and the significance of the defects (non-conformity).
8.5. The Buyer shall have the right to request in writing a proportionate reduction of the Goods price or termination of the Agreement if:
8.5.1. the Seller did not repair or replace the Goods, or repair or replacement of the Goods does not meet the requirements established in the General Terms and Conditions or applicable legal acts, or the Seller refused to ensure proper quality of the Goods pursuant to Clause 8.3 of the General Terms and Conditions;
8.5.2. the defect of the Goods appeared even though the Seller attempted to ensure the quality of the Goods;
8.5.3. the defect of the Goods is substantial;
8.5.4. the Seller has declared or it is clear from the circumstances that the Seller will not ensure proper quality of the Goods within a reasonable time or that this will cause significant inconvenience to the Buyer.
8.6. The Buyer shall not have the right to terminate the Agreement if the defect of the Goods is minor.
8.7. In order to exercise the rights established in this section of the General Terms and Conditions, the Buyer must notify the Seller in writing about the non-conformity with the quality requirements of the Goods no later than within two months from the date of discovering the non-conformity.
8.8. Repair or replacement of the Goods:
8.9. The Seller undertakes to ensure that in the case provided for in this section of the General Terms and Conditions, the Goods are repaired or replaced free of charge and within a reasonable period from the moment the Buyer informed the Seller in writing about the improper quality of the Goods.
8.10. Price reduction and termination of the Agreement:
8.10.1. The Seller undertakes to ensure that the reduction of the Goods price in the case provided for in this section of the General Terms and Conditions is proportionate to the decrease in value of the Goods compared to the value the Goods would have if there were no defects;
8.10.2. The Buyer shall exercise their right to terminate the Agreement in the case established in this section of the General Terms and Conditions by submitting a statement to the Seller expressing the decision to terminate the Agreement.
8.11. If the Buyer terminates the Agreement:
8.11.1. the Buyer must return the Goods to the Seller at the Seller’s expense;
8.11.2. upon receiving the returned Goods or proof submitted by the Buyer that the Goods were sent, the Seller undertakes to refund the price paid for the Goods no later than within 14 (fourteen) days to the account from which payment for the Goods was made. If the Buyer wishes the money to be refunded to another bank account, they must specify it in their written request. At the Buyer’s request, the amount paid for the Goods may be refunded in cash at the Seller’s physical store.
8.12. The Goods warranty shall not apply to defects arising from:
8.12.1. improper operating, storage, or maintenance conditions (cleaning, washing, scratching, etc.), use not in accordance with the intended purpose;
8.12.2. cases where the Goods were attempted to be disassembled, were hit, or otherwise damaged by the Buyer, or mechanically damaged;
8.12.3. electricity network failures, voltage fluctuations, overloads, etc. (in the case of electronic devices);
8.12.4. foreign particles entering the inside of the Goods (liquids, dust, gravel, sand, etc.);
8.13. The quality guarantee of the Goods shall begin to apply from the date of receipt of the Goods.
9.1. The Buyer shall have the right to withdraw from the Agreement within 14 (fourteen) days without giving any reason. The withdrawal period shall expire after 14 (fourteen) days from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, received the ordered Goods.
9.2. In order to exercise the right to withdraw from the Agreement, the Buyer must notify the Seller of their decision by submitting an unequivocal statement (e.g. by post or email). The Buyer may use the model withdrawal form attached to the General Terms and Conditions, but this is not mandatory. In order to meet the withdrawal deadline, it is sufficient for the Buyer to send the communication concerning the exercise of the right to withdraw from the Agreement before the withdrawal period has expired.
9.3. Consequences of withdrawal from the Agreement:
9.3.1. if the Buyer exercises the right to withdraw from the Agreement, the obligations of the Parties to perform the Agreement shall cease;
9.3.2. the Seller undertakes, without undue delay and no later than within 14 (fourteen) days from the day on which the Seller received the Buyer’s notice of withdrawal from the Agreement, to reimburse the Buyer for all amounts paid by the Buyer, including the delivery costs paid by the Buyer for the Goods. When reimbursing all amounts paid by the Buyer, the Seller undertakes to use the same means of payment as the Buyer used in the initial transaction for the Goods, unless the Buyer has expressly agreed otherwise and provided that the Buyer does not incur any additional costs as a result;
9.3.3. the Seller shall not be obliged to reimburse the Buyer for additional costs resulting from the Buyer’s explicit choice of a type of delivery other than the least expensive standard delivery offered by the Seller;
9.3.4. the Seller may withhold reimbursement until the Goods have been returned to the Seller or until the Buyer has supplied evidence of having sent back the Goods, whichever is the earlier;
9.3.5. the Buyer must send back or hand over the Goods to the Seller without undue delay and in any event no later than within 14 (fourteen) days from the day on which the Buyer notified the Seller of the withdrawal from the Agreement. The Buyer shall bear only the direct cost of returning the Goods;
9.3.6. in the case of return of the Goods provided for in this section of the General Terms and Conditions, the Buyer shall be liable only for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods; however, the returned Goods must be undamaged, in the original neat packaging, with labels, protective elements, in full комплектation, with all accessories, if any were supplied with the Goods (for example, instructions and other documents), must not have lost their commercial appearance or properties, and must not have been used;
9.3.7. the Seller shall have the right to refuse to accept the Goods returned by the Buyer in accordance with the procedure established in this section of the General Terms and Conditions if the returned Goods do not meet the requirements established by these General Terms and Conditions and applicable legal acts due to the Buyer’s actions that were not necessary to establish the nature, characteristics, and functioning of the Goods.
9.4. Given that the price of some precious metal products offered in the E-shop (including, but not limited to, investment gold, silver, platinum, or palladium bars, coins, and other products) directly depends on fluctuations in financial markets beyond the Seller’s control, the right to withdraw from a distance agreement under Article 6.228(10), Paragraph 2 of the Civil Code of the Republic of Lithuania shall not apply to such Goods. The Buyer’s right to withdraw from the Agreement shall also not apply to those Agreements where such exclusion is provided for in applicable legal acts, taking into account the nature of the Goods, including, but not limited to, Agreements for Goods which were unsealed after delivery and which are not suitable for return due to health protection or hygiene reasons, Agreements for Goods made to the Buyer’s special specifications, i.e. Goods which are not prefabricated and are made on the basis of the Buyer’s individual choice or decision, or Goods which are clearly personalised, Agreements for Goods which are liable to deteriorate or expire rapidly, or Agreements for Goods which, after delivery, according to their nature, are inseparably mixed with other items.
9.5. The right to withdraw from the Agreement provided for in this section of the General Terms and Conditions shall not apply to a Buyer who is not considered a consumer under applicable legal acts, i.e. a Buyer who acquires the Goods for purposes related to their business, trade, craft, or profession.
10.1. The Retail Trade Rules approved by a resolution of the Government of the Republic of Lithuania shall apply to the return of Goods.
10.2. The following Goods purchased in the E-shop are non-returnable:
10.2.1. pearls, gemstones, precious metals and products thereof, except for imitation jewellery;
10.2.2. works of art, collectibles, and antiques;
10.2.3. Weapons;
10.2.4. Watches;
10.2.5. other goods specified in the Retail Trade Rules;
10.2.6. Goods made according to the Buyer’s special order (special dimensions, design, configuration).
10.3. The Buyer’s request to return the Goods specified in Clause 10.2 of the General Terms and Conditions may be satisfied only if the Seller agrees.
10.4. The following conditions shall apply to the return of Goods (where return is possible or where the Seller agrees to the return of non-returnable Goods):
10.4.1. the returned Goods must be in the original neat packaging;
10.4.2. the Goods must be undamaged, unscratched, and not otherwise impaired;
10.4.3. the Goods must not have lost their commercial appearance (undamaged labels, intact protective films, etc.);
10.4.4. the Goods must be in the same completeness as received by the Buyer;
10.4.5. when returning the Goods, it is necessary to provide the purchase document, warranty card, and certificate of authenticity (if such were issued by the Seller), as well as a completed Goods return document, which, if necessary, shall be issued by the Seller;
10.4.6. Return of precious metals is possible only by the Seller repurchasing from the Buyer the purchased Goods and paying for them according to the precious metal buy-back prices published on the Seller’s website.
10.4.7. All costs of returning the Goods (shipping and other costs, if any arise) shall be borne by the Buyer.
10.4.8. The Seller shall refund the Buyer the price of the returned Goods after the Seller’s responsible specialist, having inspected the Goods, determines that the Goods are not damaged or otherwise impaired, but no later than within 14 (fourteen) days from the date of return.
11.1. The Buyer shall have the right to visit the E-shop and purchase Goods in accordance with these General Terms and Conditions, the Privacy Policy, other information published by the Seller in the E-shop, and applicable legal acts.
11.2. The Buyer shall also have all other rights established in these General Terms and Conditions, the Privacy Policy, and applicable legal acts.
12.1. The Buyer undertakes, in accordance with the procedure and conditions established in the General Terms and Conditions, to pay:
12.1.1. for the ordered Goods;
12.1.2. for delivery of the Goods, if the Goods are not collected at the Seller’s physical store;
12.2. The Buyer undertakes to accept the delivered Goods in accordance with these General Terms and Conditions.
12.3. The Buyer undertakes, when placing a new Order, to update any data indicated in the Account if such data is incorrect or has changed. The Seller shall not be liable for damage caused to the Buyer and/or Third Parties if the Buyer provides inaccurate, incorrect, or incomplete data in the Account and does not immediately update changed data.
12.4. The Buyer undertakes to visit the E-shop and/or purchase Goods in good faith, without violating the General Terms and Conditions and applicable legal acts; not to use the E-shop in any way and/or for any purposes which are unlawful or prohibited by these General Terms and Conditions or could cause harm to the Seller and/or Third Parties; not to infringe copyrights, trademarks, and/or other intellectual property rights belonging to the Seller or Third Parties; not to take any actions aimed at appropriating information or data belonging to the Seller and/or Third Parties or affecting the operation and technical functions of the E-shop; not to take any actions that unjustifiably or disproportionately burden the operation of the E-shop; not to use any devices, software, or procedures that would interfere with or attempt to interfere with the proper functioning of the E-shop; and not to take any actions that violate or threaten the security of the E-shop.
12.5. The Buyer undertakes to comply with all other requirements established in these General Terms and Conditions and applicable legal acts.
13.1. The Seller shall have the right to terminate or suspend the operation of the E-shop without prior notice to the Buyer. In such a case, Orders submitted before termination of operations shall either be fulfilled in full, or the Buyer shall be informed about the termination of the E-shop’s operation and refunded the full price paid for the Goods, including the amount paid for delivery of the Goods.
13.2. The Seller shall have the right to suspend or terminate cooperation with the Buyer and not fulfil the Orders submitted by the Buyer if there is suspicion that the Buyer is not complying with the General Terms and Conditions and/or other requirements established by applicable legal acts, if the Buyer is subject to international sanctions, or if the methods of acquisition and use of the Goods would contradict international sanctions, or if the circumstances of acquisition, use, or end use of the Goods create legal or compliance risks for the Seller. The Seller’s decision shall depend on the scale and duration of the violation and on whether the violation is of essential significance to the Seller’s activities. The Buyer shall be informed about the decision to suspend or terminate cooperation with the Buyer within a reasonable period via the contacts indicated by the Buyer.
13.3. The Seller shall have the right to set a minimum and/or maximum order quantity for certain Goods.
13.4. The Seller shall have the right to unilaterally terminate the Agreement if the Buyer does not pay for the Order within the terms and conditions specified in these General Terms and Conditions.
13.5. Where ambiguities arise regarding the information provided in the Order, for example, if obviously incorrect information is provided in the Order, the Seller shall have the right to contact the Buyer using the contacts provided in the Order. In such case, the delivery period for the Goods shall begin to run from the day of contact with the Buyer and clarification of the information. The Seller shall have the right to cancel the Order if the Seller is unable to contact the Buyer within 2 (two) working days after submission of the Order or if the Buyer does not provide the information requested by the Seller within 2 (two) working days.
13.6. The Seller shall also have all other rights established in these General Terms and Conditions, the Privacy Policy, and applicable legal acts.
14.1. The Seller undertakes, in accordance with the procedure established in the General Terms and Conditions, to grant the Buyer the right to purchase Goods in the E-shop.
14.2. The Seller undertakes to fulfil confirmed Orders within the terms and conditions specified in the General Terms and Conditions.
14.3. The Seller undertakes to respect the Buyer’s privacy and process the Buyer’s personal data in accordance with the General Terms and Conditions, the Privacy Policy, and applicable legal acts.
14.4. The Seller undertakes to comply with all other requirements established in these General Terms and Conditions and applicable legal acts.
15.1. All content of the E-shop, including all texts, graphics, pictures, photographs, any filmed or visual material/records, trademarks, logos, other visual signs, illustrations, the graphic design of the E-shop, program code and/or separate parts of all the aforesaid objects, domains, etc. (hereinafter – Seller’s content), is the intellectual property of the Seller or a Third Party that has granted the Seller an appropriate licence, and is protected by the legal acts of the Republic of Lithuania, the European Union, and international legal acts governing intellectual property rights.
15.2. The Buyer expressly understands and acknowledges that by using the E-shop and/or purchasing Goods, the Buyer does not acquire any intellectual property rights to the Seller’s content and may use the Seller’s content only in compliance with these General Terms and Conditions and the requirements of applicable legal acts. The Buyer may use the Seller’s content only for personal and informational purposes.
15.3. A Buyer who infringes the intellectual property rights of the Seller and/or Third Parties must compensate for the losses incurred as a result of such infringement in accordance with the procedure established by these General Terms and Conditions and/or applicable legal acts.
16.1. The Parties shall be liable for violation of these General Terms and Conditions in accordance with the procedure established by applicable legal acts.
16.2. The Parties shall not be liable for partial or complete non-performance of their obligations if they prove that the obligations were not performed due to force majeure circumstances. Force majeure circumstances shall be understood and proven in accordance with applicable legal acts. A Party that is unable to perform its obligations due to force majeure circumstances must immediately, but no later than within 5 (five) days from the occurrence or becoming aware of such circumstances, inform the other Party thereof in writing.
16.3. The Seller, to the extent that this does not contradict applicable legal acts, shall be released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, failed to familiarise themselves with these General Terms and Conditions, the Privacy Policy, and other information provided in the E-shop, although such opportunity had been provided.
16.4. The Seller makes every effort to ensure uninterrupted operation of the E-shop, but shall not be liable for temporary disruptions or inoperability arising due to reasons beyond the Seller’s control. Such reasons may include, inter alia, technical or technological problems, actions or omissions of third parties, internet connection disruptions, software errors, electronic communications disruptions, interruptions in energy supply, or other force majeure circumstances. The Seller shall also not be liable for losses suffered by the user if they arose due to temporary inoperability or malfunctioning of the E-shop.
17.1. The Seller prohibits the use for commercial purposes of any information contained in the E-shop without the Seller’s written consent. Liability for violations of this clause shall arise in accordance with applicable legal acts.
17.2. The E-shop may contain links to other websites and content managed by Third Parties. The Seller assumes no responsibility whatsoever for such Third Party content. A link from the E-shop to websites and content managed by Third Parties does not mean that the Seller approves of it or is in any way responsible for it.
17.3. The law of the Republic of Lithuania shall apply to these Rules and to the acquisition of Goods in accordance with the General Terms and Conditions. Any dispute, disagreement, or claim arising between the parties in connection with these General Terms and Conditions shall be resolved through negotiations. If a mutually acceptable solution cannot be found, the dispute shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
17.4. The Seller may assign all of its rights and obligations under these General Terms and Conditions without the consent of the Buyer who is a consumer (as understood under applicable legal acts), provided that such transfer of rights and obligations does not worsen the Buyer’s position under these General Terms and Conditions and does not reduce the guarantees provided to the Buyer. The Buyer may not transfer or assign any rights and obligations under these General Terms and Conditions without the Seller’s prior written consent, and any unlawful transfer of such rights and obligations shall be deemed invalid.
17.5. If any provision of the General Terms and Conditions is deemed invalid under applicable legal acts, the remaining provisions of the General Terms and Conditions shall remain in force, except where the invalid provision essentially makes implementation of the remaining provisions impossible. If any provision of the General Terms and Conditions or part thereof is or becomes invalid or ceases to bind the Parties, the Parties shall negotiate in good faith and replace it with another wording that as closely as possible reflects the intentions of the Parties.
17.6. Failure by either Party at any time to require performance of any provision of the General Terms and Conditions and/or applicable legal acts shall not affect such Party’s right at any later time to require full performance thereof in accordance with the provisions of the General Terms and Conditions and/or applicable legal acts, and any waiver by either Party of any breach of any provision of the General Terms and Conditions shall not be deemed a waiver of any subsequent breach thereof, nor shall it be deemed to invalidate any such provision or in any way prejudice such Party’s rights under these General Terms and Conditions.
17.7. If the Buyer has claims against the Seller, they may set them out and submit them in writing using the Seller’s contacts provided in Chapter 1 of the General Terms and Conditions. The Seller undertakes to respond to such claims of the Buyer within 14 (fourteen) days from the date of receipt of the Buyer’s request. A Buyer who is a consumer (as understood under applicable legal acts) shall also have the right to resolve the dispute by applying to the State Consumer Rights Protection Authority of the Republic of Lithuania (A. Goštauto g. 12, 01108 Vilnius, Republic of Lithuania, email: tarnyba@vvtat.lt, tel. +370 5 2626760, website www.vvtat.lrv.lt), or to its territorial divisions.
17.8. These General Terms and Conditions are drawn up and interpreted in accordance with the legal acts of the Republic of Lithuania.
